Voicemail Drop: Restrict Creation & Require Admin Control
Q
Quasar blue Lemur
As a Salesmsg customer using voicemail drop functionality, I would like the ability to restrict agents from creating or modifying voicemail drop recordings within their personal settings.
Specifically, I’d like admins to be able to:
-Disable voicemail drop creation/editing at the user role level
-Limit agents to using only admin-approved voicemail recordings
-Optionally require approval before a voicemail drop becomes available for use
This would help ensure brand consistency and compliance across teams, especially in multi-agent environments where message quality and approval processes are important.
Created by Hansel Aguilar
Chris Brisson
Thanks for sharing this, Quasar blue Lemur — super helpful context. Totally get the need for brand consistency/compliance in a multi-agent setup. We’re going to take a closer look at what it would take to add admin controls around voicemail drop creation/editing and approvals, and we’ll follow up once we have more to share.