Website chat widget: route inbound chat to specific members
V
Verdigris Tortoise
As a Salesmsg user, I'd like to be able to route inbound chat widget conversations to specific members on my account based on the answers that the contact provides to certain questions before sending in their chat widget form submission.
Created by Jordan Shuey
Chris Brisson
Hiya Verdigris Tortoise, thanks for sharing with us! Following up on this:
- What criteria or questions would you like to use to determine which team member receives the chat?
- How should the system handle situations where multiple team members meet the routing criteria?
- Are there any specific team members or roles that should always receive certain types of chats?