During a free trial, customers can’t connect their trial inbox to Front. When they set up the Salesmessage Application Channel in Front (Settings → Inboxes → Connect channels → Salesmessage → Sign in → Select channels), only inboxes with a local or landline number show up. The temporary trial number isn’t offered.

Why it matters:

Prospects who use Front want to test texting inside Front before they upgrade. Right now they can’t do that with the trial number. The only workaround is mapping an inbox with a local number, but outbound texts from it (including replies sent from Front) won’t deliver until 10 DLC registration is approved, which usually takes 7–10 days. So the trial ends up demoing Front only partially, or not at all.

Requested behavior:

Include the trial inbox and its temporary number in Front’s “Select channels” list during the trial.

When the trial converts and the temporary number is removed, prompt the user to remap the Front channel to their new number.