Salesmsg's latest AI Agent updates let you escalate conversations to your team, add call transfer actions right in the prompt, and get instant AI-written summaries when a call hands off.
Escalate Conversations to Your Team When Your Texting Agent Hits Its Limit
Add a “Handoff to Human” action to your texting agent so conversations that need a person get escalated with full context, not dropped.
Add Actions to Your Calling Agent Directly From the Prompt
Insert “Send SMS” and “Handoff” to Human actions right into your calling agent's prompt using a simple slash command.
Get Notified the Moment Your Calling Agent Hands Off a Call
Keep your team in the loop with an automatic note and AI-written summary every time your calling agent transfers a call to a human.
Track Resolved, Handed Off, and Abandoned Calls on Your Stats Dashboard
See exactly how your calling agent is performing with new Resolved, Handed Off, and Abandoned metrics on your stats page.
Carry Call Context Into Your Texting Conversations
Pick up right where a call left off with AI-generated call summaries automatically added to your texting agent's context.
