Away Status, Conversation Assignment, Undo Sent Messages, Message Forwarding, Clean Up Contacts & More!
Away Status
Manage your availability with Away Status. Turn it on if you are taking time off, or even stepping away for an appointment. When set to away, you'll be skipped from Round Robin assignment.
1
Conversation Assignment
Conversation assignment is now more flexible than ever. You can assign manually, spread conversations evenly with Round Robin assignment or assign based on CRM contact properties.
2
Undo Sent Messages
Don't sweat typos! With just one press of the "Undo" button, you can save the day. Plus, you can make it your default setting for every outgoing message.
3
Message Forwarding
Say goodbye to copying and pasting messages you want to share. Forward text messages to customers or colleagues in just a few clicks. Plus you can pick which number to forward from.
4
Clean up Contacts
Keep your contacts list neat and organized with the new Contacts Cleanup feature! Quickly unify duplicates, and manage unlinked CRM contacts in one go.
5