AI Call Transcript Summary
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Principal Hummingbird
As a Salesmsg user, I'd like for the AI assistant to be able to summarize call transcripts so that I don't have to listen to the entire transcript myself.
Created by Jordan Shuey
Tawheed Al-towaitee
Merged in a post:
Call Transcription
C
Coastal Bobolink
As a HubSpot user, I'd like to transcribe my call to be able to use workflows and reporting to check for key words and to quality control review my team's calls.
Tawheed Al-towaitee
Merged in a post:
Breakdown Call Transcript by Speaker
Tawheed Al-towaitee
As a user, I want my call and voicemail transcript to be broken down by speaker instead of a one text blob.
Tawheed Al-towaitee
Merged in a post:
Organized transcripts by speaker in sales message and HubSpot
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Structural Grasshopper
It’s too hard to read the current formatting of the transcripts
Chris Brisson
Hey Structural Grasshopper, thanks for your feedback! I have a few more questions for you:
- How would you prefer the transcripts to be organized by speaker?
- Are there specific features or formats from other platforms that you find helpful for reading transcripts?
- What specific challenges are you facing with the current transcript formatting?
B
Binding Dolphin
Chris Brisson
1.) OP has one of the best call summary and "next steps" that i have seen very similar to fathom
2.) the specific format now is that the entire transcription needs to be reviewed prior to calling or texting again and if there are multiple team members on in a number or inbox it slows things down
Tawheed Al-towaitee
Merged in a post:
AI Insights From Call
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Sleepy Mandrill
As a Salesmsg user, I'd like the recorded calls I have broken down by an AI model to capture key insights, decisions, and action items from a call I had, so that it is easier to review that calls information at a later time.
Canny AI
Merged in a post:
Who's Who in the Transcript?
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Maroon Lark
The voicemail transcripts currently show a long list of words and sentences without making any distinction between speakers. I would like to see the transcripts formatted to look more like a movie or film script, and less like a stream of consciousness.
M
Maroon Lark
We'd love for this to more closely mirror Aircall's transcription by denoting who was speaking - https://salesmsg.d.pr/i/fa1G7L
B
Binding Dolphin
Maroon Lark link is not working