💡 Feature Requests

As a manager, I want the ability to filter by a team.

Would like to see analytics on link clicks in all text messages - if someone clicked, who clicked, and how many times they clicked.

As a Salesmsg user, I'd like for the 'Conversations' report graph to track closed conversations in addition to new conversations, so that I can easily see at a glance the quantity of closed conversations per day over a given period.

Call transcription as a reflection of credits used / time transcribed should be made available within Analytics. A good spot would be the credits analytics page.

I would like to see what number of my message responses are first time responders.

As a Salesmsg user who uses Ringless Voicemail a lot, I'd like this activity to be easily referencable on Salesmsg analytics including all table stakes (Sent, delivered, listened to, replies, call backs etc) and possible advanced stats on ROI, so that I can have confidence in what is happening with my Ringless Voicemail messages.

As a Salesmsg user, I'd like to be able to filter the existing analytics reports by specific Hubspot workflows, so that I can easily see deliverability rates for individual workflows.

I need to see a detailed breakdown of outbound messages, including what was delivered and what was not, along with the details of the person sending the messages. This level of granularity in data would help me better understand and manage my communications.

As a user, I'm facing challenges in identifying which of my messages are causing issues with carriers. I suggest a feature that allows me to see what messages are being captured in our 'Spam Rate' under the analytics tab. This would help me better understand and manage my messaging strategy.

As a Salesmsg user, I'd like to have the option to see the quantity of open messages in each inbox at a glance, not just the amount of unread messages in each inbox.