💡 Feature Requests

As a Salesmsg user, I want to view call analytics broken down by individual user — including outbound call volume, answer rate, call duration, and missed calls — so I can report on team performance, run performance reviews, and identify any anomalies. Filtering by user, inbox, and date range would be essential. This is currently a gap versus tools like Aircall that offer a dedicated user activity view.

As a Salesmsg user, I want to be able to mark a missed call or voicemail as resolved or handled directly from the call log. Right now there's no way to track whether a missed call or voicemail has been addressed, which makes it hard to manage follow-up accountability across a team. This should work similarly to how Aircall handles it — a manual resolve action, and ideally an auto-resolve when a call back is made

As a Salesmsg user, when setting up a Call Flow (IVR), I want to be able to route calls to a defined Team (e.g. Patient Support, Billing, Care Navigation) rather than having to manually select individual users. Right now, simultaneous ring requires hand-picking each member. Since Teams already exist in Salesmsg, they should be selectable directly within the IVR call flow routing step — the same way you'd assign an inbox to a team.

When I call people they can't hear me! I need this fixed ASAP

As a Salesmsg user, I would like the ability to edit the text-to-speech content of IVR greeting messages directly. Currently, the system only allows editing the name of a greeting and playing back the existing recording, but the actual text used for text-to-speech cannot be modified. This means that any time a change is needed to the greeting content, a new greeting has to be created from scratch, which is time-consuming and leads to unnecessary clutter. Adding an edit option for the text-to-speech content would significantly improve usability and workflow efficiency

As a Salesmsg user, we need the ability to send call to another inbox if it is after hours, that way we can add a different IVR with 2 selections. They can either leave a voicemail or be sent to our after hours support. Currently, the IVR functions the same during business hours and non-business hours.

As an Admin, I would like the ability to add more than 10 members to an Inbox's Ring Group.

I would like to be able to transfer calls made in Hubspot to other Salesmsg users.

As a user, I brand my outbound calls with a display name, a call reason and my logo that would display on the recipient's screen to boost answer rates.

Allow users to enter a phone number and initiate a call directly from the Calls section, without needing to open or create a message thread first. Currently, placing a call requires going through a conversation, which adds unnecessary friction. This would streamline outbound calling and improve speed for call-first workflows.