💡 Feature Requests

As a Salesmsg Organization owner, I would like a new permission set where I can enforce a member user only use template messages & not be able to write their own tests, so that I ensure only my approved messages are used to communicate with contacts.

As an Admin, I would need my SMS software to automatically translate one language to another when sending or receiving SMS messages, so that another contact and I who does not speak the same language can communicate in SMS.

Thanks so much for the saved reply updates! Please consider allowing creation of folders to store saved replies by category.

I'd like the ability to unassign conversation owner once a text is closed.

As a Salesmsg user, when I start typing a message in a brand new conversation and navigate away, my draft disappears instead of being saved. Drafts persist fine on existing conversations, but not on new ones, so I lose what I typed and have to start over. I'd like drafts to save on new conversations the same way they do on existing ones.

Can we have the ability to place reactions on messages?

Add the ability to react to messages (e.g., with emojis) to enable quick acknowledgments and lightweight responses without sending a full message. This would improve conversation efficiency, especially for internal collaboration and high-volume chats.

It would be great to create tasks that can be connected to conversations/contacts so that we can remember to follow up or assign someone to follow up when they are back in the office.

Can we have the ability to create new folders like follow-up that way we can move conversations there or any contact we book an appointment with get moved to follow up automatically

Within the last week an update was pushed changing the way new notifications come through. Before when there was a new conversation it seemed that the conversation was put in view or the conversations scrolled down so you would be able to see who messaged and a small preview of their message. Now when a new notification comes through it doesn't scroll at all and you either have to hear the notification sound or keep an eye on the number of unread messages. If this can be reverted it would be greatly appreciated