💡 Feature Requests

It takes 3+ hours Each time there is any issue and then takes days to resolve anything. You are a company that provides communication services that are pivotal in businesses running, please add more support staff so that issues can be responded to in minutes and not hours.

Send outbound texts and completely block customers from replying

Dark mode on the web app would make using the interface more pleasant, especially on late nights!

As an Admin, I'd like the ability to edit a saved reply created by anyone on my team, so that I can more thoroughly control my organizations messaging.

As a Salesmsg user, I would like to have a desktop Salesmsg app so that I don't have to rely on a browser to use the platform.

As a Salesmsg account Owner/Admin, I'd like to view and monitor all inboxes without being added as a member of each one. Currently, I can only see inboxes I'm explicitly added to, which requires me to appear in the member list. For oversight and monitoring purposes, I need a global view across all inboxes without being listed as an active member in each one.

As a Salesmsg user, I would like Salesmsg to automatically pause sending messages during the hours that contacts should not be reached out to so that I do not have to configure my campaigns or workflows to cover this.

We’d like the ability to set a character limit on outbound messages that our team members can send. This would help us control SMS credit usage by preventing staff from sending overly long messages that consume multiple credits. Ideally, admins could define this limit per user or across the account.

As a Salesmsg team lead, I need to be able to manage conversations on an inbox while also being able to see conversations (without being assigned) on a separate inbox. Currently, I can only have one user permission (observer or member), but I need to be a member of one inbox and observe another.

As a Salesmsg user, I would like calls to not ring the mobile app, if the calls are received outside of business hours.