💡 Feature Requests

As a Salesmsg user, I want to see the 'Failed Reason' property for message sends while reviewing contacts and segments, so that I can easily identify the reasons for failed message sends (e.g., Carrier Violation, Unreachable Destination, Landline, etc.) and take corrective action efficiently.

As a Salesmsg Admin, I'd like to view the response rate for our initial outbound texts to validate if customers are engaging with us via SMS. Similarly to the messages tab, I'd like to see a report of first response rate, total response rate (ratio or % based on total interactions in/out while a conversation is 'open'), as well as a count report of number of conversations outbound with no reply.

As a salesmessage user I’d like to be able to see the amount of time I’ve spent on the phone daily, weekly and monthly.

I'd to be able to click into the "Error Rate", "Spam Rate", and "Opted-out" metrics and view a list of the flagged messages (think Hubspot Reports). If possible, I'd like to see a breakdown of the error codes, possible reasons for spam, etc by user.

As a Salesmsg user, I would like to be able to use a filter when viewing my account's analytics reports that allows me to distinguish between messages sent via automation and messages sent in 1 to 1 conversations. ex. When filtering by Hubspot messaging activity, I would like to see how many of those Hubspot messages were sent via workflow versus a 1 to 1 conversation.

I would like to be able to filter my analytics by time. Especially when it comes to member performance. As data skews if my users get texts outside of business hours.

As a Salesmsg Admin, I'd like to measure response rates in and outside of business hours. Ideally, I could toggle between 'include business hours calculation' or exclude business hours.

I'd like to be able to track the usage of the website widget by my customers. That way I can know how many responses come from the widget over a time period.

As a Salesmsg user, I would like an analytics report that allows me to see how many contacts with a specific tag have sent inbound messages to any of my Salesmsg numbers.

As a Salesmsg Admin, I'd like to validate my plan credits are sufficient for my usage. I'd like to see a month-over-month (bar graph) comparison to show my total usage per month. Ideally, the time dropdown would align with my plan period (ex: Dec 9 - Jan 9)