💡 Feature Requests

As a Salesmsg org with multiple numbers and sites, we would like the ability to assign more than one chat widget for our organization and to have the ability to have multiple chat widgets linked to different inboxes.

When starting a chat, have option to choose which team or department you would like to engage with. Ie Sales, Marketing, Support.

A customer reported that she finds our Intercom support chat widget to be irritating and would like to have a way to toggle it off on her account

As a Salesmsg user, I'd like to be able to route inbound chat widget conversations to specific members on my account based on the answers that the contact provides to certain questions before sending in their chat widget form submission.

It would be nice to actually have its own calendar, during conversations to not have to click into another site/tab, but also to make sure the reminder text messages and phone calls for scheduled appointments come from the same number I intially contacted them with

As a Salesmsg admin, I would like a way to see which of my websites webpages the Website chat widget was used on, so that I could have more context for the inbound messages coming from the Website Chat to SMS Widget.

As a Salesmsg user, I want to customize which fields are used in my chat widget (i.e First name, last name, email, number, etc), so that I can make sure I only collect the information I actually use.

Our team has to manually turn the text chat widget on and off. We should have the ability to have it turn on and off according to whatever hours we want (i.e. turn on between 8 am - 5 pm).

As a Salesmsg user using the web chat widget, I want the inbound phone number / the "text us" number to change depending on what webpage of my website a visitor is on, so that I can route inbound SMS messages from the web chat widget to specific inboxes by webpage

As a Salesmsg user who has multiple Inboxes, I'd like the ability to customize the chat widget for each Inbox, and direct conversations to the specific Inbox.