💡 Feature Requests

As a Salesmsg user, when I start typing a message in a brand new conversation and navigate away, my draft disappears instead of being saved. Drafts persist fine on existing conversations, but not on new ones, so I lose what I typed and have to start over. I'd like drafts to save on new conversations the same way they do on existing ones.

Can we have the ability to place reactions on messages?

Add the ability to react to messages (e.g., with emojis) to enable quick acknowledgments and lightweight responses without sending a full message. This would improve conversation efficiency, especially for internal collaboration and high-volume chats.

It would be great to create tasks that can be connected to conversations/contacts so that we can remember to follow up or assign someone to follow up when they are back in the office.

Can we have the ability to create new folders like follow-up that way we can move conversations there or any contact we book an appointment with get moved to follow up automatically

Within the last week an update was pushed changing the way new notifications come through. Before when there was a new conversation it seemed that the conversation was put in view or the conversations scrolled down so you would be able to see who messaged and a small preview of their message. Now when a new notification comes through it doesn't scroll at all and you either have to hear the notification sound or keep an eye on the number of unread messages. If this can be reverted it would be greatly appreciated

i would love to be able to claim a text conversation so that other people using the same texting number as i am know that i'm working on it and they don't close the conversation and i am able to keep it until i'm done with it

I would like to see all internal notes in one place, with the dates of when the notes were logged.

I am constantly getting inbound messages from clients as inspiration photos and its really annoying and inconvenient that i have to download and open each photo in my downloads. There needs to be a photo preview just like Quo and other VOIP services. Its on the mobile app and needs to be a capability on the desktop version.

Salesmsg would be more user-friendly if we could respond to internal threads, without it creating a whole new text box. At the moment, it's very confusing trying to keep up with threads, and decipher which response belongs to which thread in a conversation.