💡 Feature Requests

Feature request: Expose the true final call outcome (Answered / Missed / No Answer / Voicemail) and the Source field (voicemail drop / ringless) — currently visible only in the Call History table — in (1) the HubSpot call sync, so the call engagement's outcome reflects the real result instead of mapping voicemail pickups to "Connected", and (2) external webhook payloads for outgoing-call events. Use case: trigger an automated HubSpot follow-up text within 1–2 minutes of a no-answer/voicemail call — impossible today because the distinguishing data isn't exposed outside your UI.

Eggshell Koi As a Salesmsg Admin, I would like to manage the saved replies of the entire team so that I have full visibility on what the team has access to.

As an account Owner, I would like the ability to block access to emoji usage for my members. Use of emojis will cause our users to burn more credits than intended.

I want a quick way to add compliance language for opt out to all my texts. I have to write it every time manually.

As a Salesmsg user, I'd like to be able to use RCS/rich messaging functionality on my account so that I can send/receive larger video files with my contacts.

As a user, I want the ability to run SMS survey's like NPS, CSAT, custom surveys...etc.

I want the ability to quickly insert a 'quick link' into an SMS text box.

Are you planning on releasing an iMessage feature for iPhones? We want our texts to be seen in blue.

Currently, when Business Hours are configured in Salesmsg, there is no option to prevent automated SMS responses from being sent outside of business hours. If an automation or auto-response is enabled, the message will still send even when the workspace is outside of its configured business hours.

As a user, I want the ability to send a Group SMS in a Workflow, Campaign, so that a group can get the SMS.