💡 Feature Requests

When an inbound message is received, I would like an option to trigger a workflow that round robins the conversation to individual inboxes. We can route via group inboxes today, but we need inboxes to remain fully separate per rep for privacy and process clarity. So we want direct assignment to individual inboxes, not a shared group inbox. Bonus request Add a workflow action to revert routing: if there is no message activity for X days (define activity as inbound, outbound, or either), automatically transfer the conversation back to the default routing inbox or the original intake inbox.

We would like the ability to filter or branch workflows based on Contact Owner. This would be helpful because it would allow different workflow paths or actions depending on which rep owns the contact, while still using a single workflow. It would make it easier to route messages, automations, and logic for teams with multiple reps without having to create separate workflows or handle things manually. Example: Contact Owner = Rep A → follow Path A Contact Owner = Rep B → follow Path B

We would like the ability to filter or branch workflows based on Contact Owner. This would be helpful because it would allow different workflow paths or actions depending on which rep owns the contact, while still using a single workflow. It would make it easier to route messages, automations, and logic for teams with multiple reps without having to create separate workflows or handle things manually. Example: Contact Owner = Rep A → follow Path A Contact Owner = Rep B → follow Path B

As a Salesmsg workflow user, I would like to access more details statistics on how the workflow performed so that I can leverage the data and find more value out of Salesmsg.

As a Salesmsg user, I would like to pick my Saved Replies when I am creating a workflow so that I can avoid retyping my message.

I would like to be able to send an MMS via a Salesmsg workflow so that I do have use Campaigns and Broadcasts just to send images.

As a Salesmsg user, I'd like to be able to access my account's media library when configuring Salesmsg workflow message actions, so that I can incorporate images/gifs/emojis into my workflow messages.

Add ability to include customer name, address, etc within workflow messages

As a Salesmsg user, I want to be able to setup a Salesmsg workflow that automatically sends a follow-up broadcast to the contacts that received my initial broadcast message and did not respond to it.

As a Salesmsg user, I would like the ability in HubSpot, to track new contacts created in Salesmsg via an inbound call or SMS.