💡 Feature Requests

As a Salesmsg user, I’d like my agents to get suggested responses and script guidance on screen while they’re on a live call. I’d like this either built into Salesmsg or through an integration with an agent-assist tool like Balto, Cresta, or Observe.AI . To make that possible, Salesmsg would need to give these tools access to both sides of the call while it’s still happening, through live audio streaming or a real-time transcript. Today transcripts and AI summaries are only available after the call ends. That helps with review, but it’s too late to help my agent in the moment. Why this matters to us: My agents could answer tough questions correctly the first time, without putting callers on hold or promising a callback. Everyone would stay on script, so calls are consistent no matter who picks up. New team members could ramp up faster, because guidance is right there during the call. Fewer mistakes would make it to the end of a call, so we’d spend less time on post-call review and cleanup. Without this, we’d need to run calls through a separate platform to get live guidance. That splits our calling and texting across two tools and means we lose the benefit of having everything in Salesmsg.

As a user, I want to change the message my customers receive when they call me so that they receive the same message but more personalized.

We would like the system to ask who is calling for unknown numbers

As a SaleMsg admin, I want to be able to set up multiple layers of IVR, rather than just at the top of the call. Existing IVR is great, but this is the one capability holding us back from consolidating two platforms fully into SalesMsg. Routing for a specific department at the top (i.e. "press 1 for sales", then "press 1 for person A, 2 for person B", etc.)

Currently, users on the salesmsg iOS and Android are unable to accept calls, and then transfer them, or Start a conference call. Both of these features are available on the web browser. Salesmsg is great for our team, but a few individuals need to answer calls from their mobile device. If the caller was connected with them incorrectly, they have to inform the customer to call a different #, instead of being able to say 'oh hey, this is service, but you want to talk to sales? Let me transfer the call real quick'

As a Salesmsg user, when setting up a Call Flow (IVR), I want to be able to route calls to a defined Team (e.g. Patient Support, Billing, Care Navigation) rather than having to manually select individual users. Right now, simultaneous ring requires hand-picking each member. Since Teams already exist in Salesmsg, they should be selectable directly within the IVR call flow routing step — the same way you'd assign an inbox to a team.

As a Salesmsg user, I would like the ability to edit the text-to-speech content of IVR greeting messages directly. Currently, the system only allows editing the name of a greeting and playing back the existing recording, but the actual text used for text-to-speech cannot be modified. This means that any time a change is needed to the greeting content, a new greeting has to be created from scratch, which is time-consuming and leads to unnecessary clutter. Adding an edit option for the text-to-speech content would significantly improve usability and workflow efficiency

As a user, I'd like to have a method to automatically dial my contacts, and when they answer they receive a prerecorded message so that I can automate the task of calling my contacts to update them.

As a Salesmsg user, I'd like to have the ability to add an automated message that notifies the contacts I call that the call may be recorded, so that I don't have to do it manually while on the phone with each contact.

As a Salesmsg user, I'd like for the IVR system to have an option for sending preconfigured automated texts to my contacts. For example, if a contact calls one of my IVR enabled numbers and presses 1 to "schedule service," the system could fire off a text message to that contact with a link to our scheduler.